Ordering from PolarShades You have several options: Secure On-Line Order - Not only is using our secure shopping cart system the most secure method of ordering, you can order 24 hours a day, 7 days a week. This system uses a secure socker layer (SSL) which transmits your order with your encrypted credit card information. This method is very secure. I Phone - If you would like, you can order by phone through our toll free number 1-877-4-POLARS (877-476-5277). Fax - You can also use our handy fax form to place your order. Simply fill out the fax form, add in your credit card number, sign the form and fax it to us at (715-423-3330). We will process your order immediately. Mail - You may also send us your order through the US Mail. Simply fill out the mail-in form, add your credit card information and sign your name. Mail it to us and we will process your order upon receiving it. When ordering by mail, you can pay by check, money order or credit card. Just follow all the instructions on the form. We accept Visa, Mastercard and AMERICAN EXPRESS Or mail in your check/ money order Any questions contact us at: TOLL FREE 1-877-4POLARS (476-5277) PolarShades accepts C.O.D. orders We also offer a money-back guarantee! POLAR SHADES’S INFORMATION ON SHIPPING All orders will generally be shipped within three business days of receiving your order. In some instances, we will need to ship your order from one of our two warehouses which could add several days to the process. In either case, your shipment will typically be Priority Mail and will be insured. All orders paid for by credit card will normally be shipped to the billing address of the card. This is for protection against fraud on your credit card. Any requests for shipment to an address other than the billing address must be approved by our management. The following shipping and handling charges apply: DOMESTIC SHIPPING (USA) Shipping Options  Rate for One Pair  Each Additional Pair**  UPS GROUND (4-7 DAYS)  $5.95  ADD $2.00  FEDEX 2 DAY  $11.50  ADD $8.00 FIRST CLASS MAIL (2-3 DAYS)*   $5.95  ADD $3.00 *Not Guaranteed **Multiple pair rates apply to shipments sent to the same address Note: See our information on claims attributed to shipment. INTERNATIONAL SHIPPING For international shipments, please email us at shipping@PolarShades.com to determine if we can ship to your country and for associated cost. CLAIMS ATTRIBUTED TO SHIPMENT We take great care to ship your sunglasses to you in perfect condition. You order will be shipped in protective wrap and inside of durable boxes. In the unlikely event that the sunglasses are damaged during shipment, it is very important that you follow these exact steps. NOTE: We may not be able to process your claim with the shipping company if these steps are not followed. Failure to follow these steps could result in the forfeiture of your damage claims. 1. Save all packaging materials and the merchandise in the same condition in which it arrived. Try not to handle the package and it’s product after you discover it has been damaged in shipment. The entire package including it’s contents will most likely be picked up by the shipper and taken to their office for inspection. 2. Notify us (PolarShades) immediately in writing via fax (715-423-3330). You must notify us within 48 hours of receiving the shipment or your claim will be denied. Include your name, date of order, and the tracking and insurance numbers from the package received. We will notify you of the next course of action to be taken. You can be assured that we will make every reasonable effort to protect your sunglasses during shipment. Home | Store | Guarantee | FAQs | Ordering Info Questions? Contact us TOLL FREE at 1-877-4POLARS (1-877-476-5277) or by email Copyright 1999, All rights reserved.